Etihad Water and Electricity (EtihadWE), the body replacing the Federal Electricity and Water Authority (FEWA), has made it easier to pay a utility bill in the Northern Emirates. There are several official channels, so residents can view the outstanding amount and can safely make their FEWA Bill Payment. The online service allows customers to pay using their account number without necessarily signing in to the full customer portal. Otherwise, the mobile app from EtihadWE, participating banks, payment kiosks, exchange centres, or service centres. Knowing your choices can help you determine which one will be the fastest route for you. This guide goes through the entire process, the information needed, payment options, and what to do if there are any payment issues.
Is FEWA Still the Name of the Utility Authority?
No. The authority, which used to be called Federal Electricity and Water Authority (FEWA), is now called Etihad Water and Electricity (EtihadWE).
The UAE Government has confirmed the establishment of EtihadWE in 2020, and its mandate to provide electricity and desalinated water supplies to the four Northern Emirates of Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. The present EtihadWE website also considers the organisation as the continuation of FEWA.
This distinction is important when searching online because some residents still refer to the bill as “FEWA bill”, payment as “FEWA payment” and account as “FEWA account.” Those searches typically are for the same utility service provided through EtihadWE.
For current payments, please refer to the official EtihadWE website or official digital channels and not the FEWA instructions.
How to Pay Your FEWA Bill Online
The official site of EtihadWE offers a direct View & Pay. This can be done without registering for a complete customer account.
Pay Through the EtihadWE Website
The official procedure is simple:
- Access the EtihadWE website.
- Click on Services and then View and Pay.
- Fill in the account number.
- Check the bill to see how much is due.
- Choose the payment method that is available.
- Accept terms and conditions as applicable.
- Insert your card and proceed with the payment.
EtihadWE specifically states that customers can use the View and Pay Bill option without logging into their account. It can be helpful when you need to pay a past-due bill, but don’t need to review your full utility bill.
Pay Through Your EtihadWE Account
As of now, customers who access the full e-services portal will be able to log in as a customer via UAE PASS.
Once signed in, select the relevant account on the dashboard and click Pay Now. Then you can save the card or enter new card information to proceed with the payment process.
This option is more beneficial when multiple accounts are managed or if other services of EtihadWE are used on a regular basis.
What Information Do You Need to Make a Payment?
The website’s View and Pay service requires the following information: Your EtihadWE account number. The official procedure requires the customer to input the account number before choosing a payment method.
For customers who are using the authenticated customer portal, UAE PASS will be mandatory for logon, and the relevant account will be selected from the dashboard.
When making a payment, verify the account and amount details. This is especially critical for those who are managing more than one electricity or water account.
FEWA Bill Payment Through the Mobile App
In addition, EtihadWE also has a mobile application that allows its customers to pay bills as well.
The official procedure is:
- Launch the EtihadWE mobile app.
- Use UAE PASS to sign in or pay via one of the available payment methods.
- Choose the account you wish to pay.
- Select a payment method.
- Complete the transaction.
The mobile route may be useful for customers who frequently monitor their meter reading, account or payment details from a mobile.
App functions may vary from update to update, so make sure you are referring to the newest options available in the official EtihadWE app, instead of third-party screenshots.
Can You Pay Without Logging In?
Yes. One of the most helpful features of the current EtihadWE payment system is that they offer the ability to pay from the ease of your home.
The official website offers a View and Pay Bill service, which enables a customer to type in their account number, see how much they owe, and pay without signing in to a full customer account.
This eliminates the need to create or access a full online account the next time you need to pay a bill.
The authenticated e-services portal, with UAE PASS, can be used for a wider range of account-management services, however.
Other Ways to Pay an EtihadWE Bill
There are other options besides online payment. For customers who would prefer banks, physical locations, or payment machines, EtihadWE lists some of these payment options.
Bank Payment
Tenants with bank accounts will be able to pay bills online via their bank’s online banking services, according to EtihadWE. The authority maintains a special register of banking channels through which they participate.
The exact menu and biller name may vary across banks; customers should use the menu and biller name that is displayed by their bank.
In case you don’t see the utility biller in your banking application, please inquire if your bank offers a bill payment option for EtihadWE, or please contact the bank directly before trying any other bill payment option.
Payment Kiosks
Another official payment channel, EtihadWE also offers payment machines (kiosks). Quite tellingly, the bill-payment service information on its bill identifies kiosks as “available 24 hours a day,” and the time to submit the bill is listed as about three minutes.
The use of kiosks may be beneficial to customers who opt to make payments without online banking.
Al Ansari Exchange
Al Ansari Exchange is another payment channel mentioned by EtihadWE.
According to the current service page on the authority’s website, Al Ansari Exchange is one of the official payment channels and that it is active from Saturday to Thursday, with a supposed time of submission of about 10 minutes.
Hours may be different for each individual branch; please check before visiting.
Al Fardan Exchange
In addition to this, Al Fardan Exchange is also available on EtihadWE as a payment method.
Customers are advised prior to their trip to the branch to check the operating hours and availability of the branch, similar to any other physical payment point.
EtihadWE Service Centres
EtihadWE service centres allow customers to pay as well. The authority provides its own service centres as a payment option for bill settlement.
This is a better option if you have a billing issue that needs to be addressed instead of a routine payment.
What Are the Current Online Card Payment Limits?
EtihadWE’s official bill payment page contains detailed information on credit card payments.
The page shows that the max amount of payment by credit card is AED 10000. It also says that it charges a fee of AED 0.0068 for transactions exceeding AED 10,000, which it accepts via credit cards issued in the GCC region. On the same page, it is mentioned that no more than five credit-card transactions are allowed per day.
It’s vital that these conditions apply to those making higher payments. Please confirm the latest payment screen and official terms before any payment is made, as there may be changes.
How to Check Whether Your Bill Has Been Paid
Once you have made an online payment, retain the payment confirmation/reference given by the payment channel.
The official EtihadWE bill service can then be used to verify the account and check the amount due. The official View and Pay service is meant to show the amount to be paid for the monthly invoice.
If your payment has been applied to your card or bank account, but you still see an outstanding balance on your utility bill, do not pay again right away. First, verify the transaction and keep proof of the transaction.
If it does not resolve, reach out to EtihadWE via the official channels of support.
What to Do If Your Payment Fails
If a transaction fails, it doesn’t necessarily indicate that your utility account has been charged incorrectly. A few factors may come between an online payment: card restrictions, payment limits, incorrect details, or there’s a temporary problem with the payment channel.
Try these steps:
1. Check Your Card Details
Verify the card details entered at payment and make sure that the card is activated for online payments.
2. Check the Payment Amount
If the bill is not within the limit of the payment conditions of the card, please ask about the official payment conditions before doing anything else. Currently, EtihadWE is displaying a maximum amount of AED 10,000 on their bill payment page when using a credit card.
3. Check Your Bank
If your bank rejected the payment, reach out to the card issuer or payment method, or use an alternative payment method.
4. Do Not Immediately Pay Twice
If money has been deducted, check to see if the transaction was successful or pending. Retain the receipt for the transaction or reference number.
5. Contact EtihadWE
At the moment, EtihadWE states that their contact phone number is 800 3392 and their contact email address is cs@etihadwe.ae. The official website also has a WhatsApp support number of +971 8003392.
Check the official website of EtihadWE.
Which Emirates Does EtihadWE Serve?
Currently, EtihadWE covers the following:
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
- Al Dhaid
- Dibba-Al Fujairah
EtihadWE is the electricity & water company for Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah for the UAE Government. Abu Dhabi, Dubai, and Sharjah operate separate electricity and water utilities, while Abu Dhabi’s energy and water needs are managed by organisations within the energy industry in Abu Dhabi.
This is significant because, for instance, a Dubai resident should not use the EtihadWE payment process just because he or she used to read an old article on FEWA online in the past. DEWA is the utility company in Dubai.
FEWA vs EtihadWE: What Changed?
The most important change is the name and organisational structure.
According to the UAE Government, Etihad Water and Electricity is a replacement for FEWA, established in 2020 with Federal Law No. 31 of 2020. It is to supply electricity and desalinated water to the Northern Emirates.
The take-home message for general business users is that if you have previously used FEWA services, you should now check out the new official website, app, and payment services to see if they are now named EtihadWE.
Some older articles might still contain the term “FEWA” as it is still common in searches. This isn’t to say the same level of authority is the official service name today.
Conclusion
One of the most convenient methods to pay your utility bill online is through the official EtihadWE View and Pay service. Users can enter their account number, view the balance,e and pay their respective bills without logging in to the comprehensive customer portal. In addition to online payment, EtihadWE provides payment alternatives via mobile app, participating banks, payment kiosks, Al Ansari Exchange, Al Fardan Exchange and service centres. Also, be aware that FEWA was the old name of the authority, and it has changed its name to Etihad Water and Electricity (EtihadWE). Please always contact the official EtihadWE website for payment instructions, account services, and customer support.
Frequently Asked Questions
What is FEWA called now?
In 2020, the Federal Electricity and Water Authority (FEWA) was replaced with the Etihad Water and Electricity (EtihadWE).
How can I pay my bill online?
Log in to the official EtihadWE website, click on Services → View and Pay, input the account number, check the amount required, then make payment through the payment methods provided.
Can I pay without UAE PASS?
Yes. EtihadWE’s View and Pay service enables customers to pay without having to register their details on the complete customer portal. The website requests the account number and steers the customer through the payment process.
Can I pay through a bank?
Yes. EtihadWE provides banks as a legitimate channel of payment and states that bank account holders can make payments using the bank’s online banking service.
Can I pay at a kiosk?
Yes. Payment machines or kiosks are one of the official payment channels provided by EtihadWE.
What number should I call for help?
The etihadWE customer service number is 800 3392. It is also featured on its official website with its e-mail address cs@etihadwe.ae and its WhatsApp number: +971 8003392.
Does EtihadWE provide services in Dubai?
No. EtihadWE is not an alternative to Dubai Electricity and Water Authority (DEWA) and only covers the Northern Emirates. Dubai is home to its own electricity and water utility.
Is FEWA bill payment the same as EtihadWE bill payment?
Yes. In 2020, FEWA was replaced with EtihadWE, and customers are now paying their utilities via the official channels of EtihadWE.
